To assure our clients and website visitors that Stagewave treats all personal data with the utmost respect, we have developed a privacy policy that outlines:

• How we collect personal data
• What type of data we collect
• What it is used for
• The security measures we follow when storing your personal data

The intention of this Privacy Policy is to demonstrate our respect of the data we store. We assure you any information we hold on you and your company will:

• Not be shared/sold to third party partners
• Securely stored
• Regularly audited
• You always have the option to OPT IN and OUT of future communications from Stagewave

Please note: When this document references to “We”, “Our”, “TPP” it denotes “Stagewave”. When referring to “projects” this denotes “technical production” and all related services.

How we collect data

Stagewave collects and sources data for individuals that have a legitimate interest in our business services. Either as an existing client, potential client (someone who has contacted Stagewave regarding its services), local businesses and organisations.

Here are the various methods we use to collect data:

• Website enquiry forms – This form features a tick box to opt-in to our email marketing
• Website email sign up form – Located on the homepage. Again, this features an email marketing opt-in tick box
• Website cookies – Cookies collect user statistics for Google Analytics. No personal data is accessible to Stagewave via cookies or Google Analytics. Please see information on website cookies below.
• Social media – Stagewave use several social media platforms for targeted marketing. However, we do not collect, or store any data from this source internally
• Quotation requests and general enquiries sent direct to info@stagewave.co.uk inbox is accessed by TPP management.
• Client data from completed and current projects is securely stored
• Supplier** information – This information is provided direct from the supplier or sub-contractor providing goods or services to Stagewave
• Employee data* – obtained direct from the employee
• Live chat client – Data collected through our live chat client for customer support and inquiries.

The type of data we collect and process

The type of data we collect, process, use and store includes:

• E-mail address
• First and Surname
• Telephone Number
• Transactional Information
• Postal Address
• Social Media Account Information
• Previous & Concurrent Messages Information Exchange

How we use data

To fulfil contractual requirements – Client data is used to prepare and send quotations, tenders, invoices and other documentation relating to projects undertaken by Stagewave. It is also shared with the project team responsible for client liaison and delivering the project. The project team includes TPP employees and professional freelancer workers. The Individual’s data will be used by the project team for email and telephone communications before, during and after the project.

When deemed necessary, information may also be shared with suppliers and sub-contractors to deliver the project.

From time to time, the TPP’s marketing department may wish to send clients relevant information or seasonal greetings, therefore the business email address and postal address will be added to a client database for marketing use. If the client does not feel that the information they receive is relevant, they can unsubscribe using the link at the end of the email campaign or contact us at hello@theproductionpeople.com and marketing emails will cease.

It’s worth noting at this point that data provided to Stagewave is used for the Company’s sole use and will not be shared with third party partners.

Internal record keeping – data associated with a specific project will be kept on file for internal record keeping.

Sensitive documentation – confidential documents, such as presentations are deleted within two weeks after an event to protect our client’s interests.

Photography and video – When undertaking a project, TPP occasionally photograph and video the event build and set-up, which we intend to use on our website, as case studies, news and on social media. The information shared will include information about the work undertaken. We will also ask for a testimonial to include from the client. If the client does not wish for their details to be added to our website and would prefer to be anonymous, we will respect their privacy. Any sensitive information photographed will be blurred or removed from the image.

Email marketing – Occasionally we will systematically send email marketing to data that is categorised by job title, business sector and region to ensure all marketing communication is only sent to those with a legitimate interest in the topic.

Website cookies – Stagewave website has cookies enabled to facilitate the users online experience and to help us identify how the website performs using Google Analytics.

Cookies are small files that automatically download to your device with your permission (a pop-up appears when you enter the site asking for your permission to use cookies). Cookies are used to make your search experience easier by remembering sites that you have already visited.

While Cookies are a helpful user interface, they also allow website controllers to analyse traffic to their website. For example, TPP uses Google Analytics, which collects Cookie data, to generate a report of which pages are most popular, how long a user visits each page and how the page is found. The report is intended to provide feedback on how our site performs.

The data collected by Google Analytics is used for statistical analysis only. At no point do TPP have access to the personal data, or the IP addresses used by Google Analytics for this information. We assure all our website visitors that we will remain compliant with any future changes to Cookies regulations.

Data security

All personal data held by Stagewave is securely stored and accessed only by authorised TPP personnel. We enforce data security with a number of methods:

• Managerial procedures
• Property security
• Online systems with password protection
• Internal electronic systems with password protection
• Regular auditing of marketing databases, including removal of unsubscribed or suppressed email data

We assure you that the data stored by Stagewave will not be sold or shared with any third parties. The only instance data is shared outside of the corporation is in relation to a project e.g. delivery addresses and contact information.

Your right to opt out

If you believe Stagewave has access to your personal data and you either:

• Wish to have it permanently removed from our files
• Access the information we hold

Please contact us immediately at info@stagewave.co.uk

If you have received email marketing and believe it NOT to be of legitimate interest to your business, organisation or job description, you can OPT OUT by completing one of the following steps:

• Click the unsubscribe link at the bottom of the email marketing campaign
• Email our team on info@stagewave.co.uk

If you DO want to receive future email marketing communications from Stagewave, you can OPT IN by checking the tick box on the website enquiry form and submitting your details.

If there is something that we have not covered in the Privacy Policy that you would like to discuss, please contact us via email on info@stagewave.co.uk